Carrier IQ defends itself in furor over smartphone users' privacy
The software firm acknowledges that it collects a wide variety of smartphone usage data. 'But capturing keystrokes and [text] messages, email, audio and video is not what we do.'
A company no one's ever heard of having the capacity to look at everything you do on your mobile device is a reason to be nervous. This is highlighting that when people buy a smartphone, it's not just one company they're dealing with that has access to their data, but possibly dozens.
A little-known California software company that can monitor every keystroke consumers make on many popular smartphones struck back at critics who accused it of violating customers' privacy, saying it doesn't record or store users' private messages.